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APPENDIX C - CUSTOMER SERVICE FLUID COMPONENTS INTL

Doc. No. 06EN003291 Rev. A C - 1 Model ST98 Flow Meter

Appendix C. Customer Service

Point of Contact

Your point of contact for service, or return of equipment to FCI is your authorized FCI service representative.

Reference Documents

- Return Authorization Request/Certificate of Non-Contamination (Document 1)

- Warranties (Document 2)

Documents 1 and 2 are included in this appendix.

Hardware Return Procedure

Complete a Return Authorization (RA) Request/Certificate of Non-Contamination form (Document 1). Mail or fax

it to FCI Customer Service Department. After FCI issues an RA number, complete the following steps.

1. Thoroughly clean the hardware.

2. Package each instrument with protective packing material similar to the original FCI shipment cartons

indicated below. All damage occurring in transit is the customer’s responsibility.

a. Instruments weighing less than 25 pounds each are to be covered with protective wrap, i.e. bubble wrap or

surrounded with "popcorn". Instruments weighing greater than 60 pounds or extending more than four

feet should be secured in wooden crates by bolting the sensing element assembly in place.

b. Protect the sensing element with a cardboard tube or other sturdy wrapping as shown below.

c. Protect the electronics with an Anti-Static bag like the one shown below.

d. Do not pack more than four small instruments in each carton.

e. Packages weighing in excess of 70 pounds or with a combined length and girth of more than 138 inches

cannot be shipped by United Parcel Service. Larger packages or crates should be shipped by carriers who

specialize in the transport of industrialized instrumentation.

f. The RA number should be noted on the packing list and marked clearly on the outside of the box.

3. Prepay freight to the FCI receiving door.

Shipping/Handling Charges

All Shipping (Warranty and Nonwarranty Repairs

or Returns)

The customer prepays all shipping, freight, duty/entry and handling

charges from the customer site to the FCI door. If the customer does not

prepay, FCI will invoice the customer for the charges that appear on the

freight bill. Address the return equipment to:

FLUID COMPONENTS INTL

1755 LA COSTA MEADOWS DRIVE

SAN MARCOS, CA. 92069

ATTN: REPAIR DEPT.

RA NUMBER:

PVC

Probe protector

Anti-Static Bag

1 2 3 4

Shrnutí obsahu

Strany 1 - Appendix C. Customer Service

APPENDIX C - CUSTOMER SERVICE FLUID COMPONENTS INTLDoc. No. 06EN003291 Rev. A C - 1 Model ST98 Flow MeterAppendix C. Customer ServicePoint of

Strany 2

FLUID COMPONENTS INTL APPENDIX C - CUSTOMER SERVICEModel ST98 Flow Meter C - 2 Doc. No. 06EN003291 Rev. AWarranty Repairs or ReturnsFCI prepays ground

Strany 3 - Document 1

APPENDIX C - CUSTOMER SERVICE FLUID COMPONENTS INTLDoc. No. 06EN003291 Rev. A C - 3 Model ST98 Flow MeterDecontamination InformationExposure to

Strany 4 - Warranties

FLUID COMPONENTS INTL APPENDIX C - CUSTOMER SERVICEModel ST98 Flow Meter C - 4 Doc. No. 06EN003291 Rev. AWarrantiesGoods furnished by the Seller are t

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